Terms & Conditions
Thank you for choosing Crave Caterers for your upcoming event. You can be assured that our staff and management are committed to providing all the professional services required to make your event a success. In order to ensure that we deliver a quality service, the following guidelines and procedures will help to make sure that your requests and our requirements are understood.
The nature of this document is an agreement which shall become binding upon the Customers’ acceptance of this quote. Please review the following terms and conditions.
1.1 Payment will become due on indication of acceptance of this quote. Payment will be due prior to delivery of goods.
- SERVICE FEE
2.1 A 10% service fee will be charged over and above on all non-food items and services arranged on your behalf.
- PLACEMENT OF ORDERS
3.1 It is a requirement that catering orders be received by Crave Caterers within 24 to 36 hours prior to the delivery (excluding weekend functions) to allow for ordering and processing of your catering needs.
- LAST MINUTE ORDERS
4.1 We will make every effort to provide catering for last-minute orders. Please be aware that your prompt response and payment will contribute to our turnaround time for last-minute orders.
- BOOKING CONFIRMATION
5.1 To confirm drop off catering orders, upon receipt of your quotation ensure all details are correct including the time of delivery and collection, number of people, location and contact details. If you are happy with the order and wish to proceed please reply to the email “I agree to the terms and conditions of the order, I wish to confirm the order (insert quote #)”. This will be electronically filed in our client folders for future reference. Unless this email is received, we cannot confirm the order.
6.1 Late changes and additions will only be made subject to agreement and the sole discretion of Crave Caterers. 6.2. Final catering numbers are due to four business days prior. We always try to accommodate changes in catering numbers. Small changes must be lodged by 10.00 am the day prior to the order.
- SPECIAL DIETARY REQUIREMENTS
7.1 Crave Caterers is a certified Halaal kitchen; in addition, we understand the importance of catering for specialised dietary needs. We can tailor our menu to most dietary requirements if catering orders are confirmed within the required timelines. Please note that we do not operate a nut-free kitchen.
8.1. We reserve the right to cancel your booking without liability to you and without any obligation to refund your deposit if:
8.1.1 You do not pay us the balance of your order by the date due for such payment, or
8.1.2 We have reasonable grounds to believe that you may not pay us the balance of your order by the due date and we have requested you to explain the position and you have not done so satisfactorily.
8.2. The Customer acknowledges that if they cancel the order within 2 days of the confirmed date of the function/ event they will be liable for the entire invoiced amount as well as any cancellation fees to subcontracted suppliers and venues as well as product prepared for the function/event. Any deposit paid in advance to secure equipment will at Crave Caterers discretion be forfeited (in full), if the booking is canceled less than 30 days prior to the reserved date, and (in part) if canceled before this time period. A cancellation fee is applicable to be determined by and calculated at Crave Caterers’ discretion.
8.3 A 100% cancellation fee where Crave Caterers have not been advised of a canceled event in writing and the order has been prepared and/or delivered. Staff charges will apply.
- LATE PAYMENT
9.1. The maximum NCA interest rate is 23.2%. The Customer undertakes to pay interest at the rate of 1.8% per month to Crave Caterers upon demand in respect of any and all overdue amounts payable in terms of this agreement from the date upon which such amount became due and payable until the date of payment.
- EVENTS OUTSIDE OUR CONTROL:
10.1. Crave Caterers shall not be liable or responsible for any failure to perform or delay in performance of any of our obligations with you that is caused by events outside our reasonable control (such as damage to the venue, serious adverse weather conditions and interruption or failure of utility services such as electric power, gas or water). In these circumstances, we shall use every effort to notify you as soon as is reasonably practical. If, as a result of such events, we believe we have no alternative but to cancel your booking, we shall use reasonable endeavours to help you find an alternative of a similar standard for a similar price but our sole liability to you shall be to refund you any money you have paid towards your catering.
10.2. No liability or responsibility will be accepted in the respect of late or non-delivery, mechanical or other circumstances beyond Crave Caterers’ control.
- ACCEPTANCE OF TERMS AND CONDITIONS
11.1. The Customer acknowledges, by his acceptance of the quotation, having read the aforegoing terms and conditions and agrees to be bound thereby and agrees to pay the services, as well any expenses incurred by Crave Caterers or any Attorney’s fees including collection charges, should an account be submitted to Attorneys for collection. The Customer acknowledges and agrees that the onus of providing that the goods were not received rests on the Customer.
- LIMITED LIABILITY
12.1. No claim shall be made against Crave Caterers or its representatives, agents, employees or servants for any injury, damage, loss or other, of whatever nature, and whether suffered by Crave Caterers or any other person, at the Customer’s premises or function venue, resulting from any negligence by Crave Caterers in performing its services.
12.2. No extension of time or indulgence granted by Crave Caterers to the Customer shall affect, prejudice or derogate from the rights of Crave Caterers in any respect under this Agreement nor shall it in any way be regarded as a waiver of any of Crave Caterers’ rights hereunder or a novation of this Agreement, or debar Crave Caterers thereafter insisting on compliance with the terms and conditions thereof.
- DISPUTE RESOLUTION
13.1. For the purposes of all or any legal proceedings against the Customer hereunder, the Customer hereby consents to the jurisdiction of the Magistrate’s Court notwithstanding that such proceedings are otherwise beyond its jurisdiction. This clause shall be deemed to constitute the required written consent confirming jurisdiction upon the said Magistrate’s Court provided, however, that Crave Caterers shall have the right at its sole option and discretion to institute proceedings in any other competent Court in respect of any claim which but for the aforegoing, would exceed the jurisdiction of the Magistrate’s Court.
13.2 ERRORS AND OMISSIONS EXCEPTED